General

Where do you ship to?

We ship to anywhere within Canada including all ten provinces, Yukon and Northwest Territories. We do not ship to Nunavut at the moment.

Do you ship outside of Canada?

No. We only ship within Canada.

Who is eligible to make a purchase?

You must be 19 years of age or older and residing in Canada to make a purchase.

What is the currency used on the site?

The currency used on the site is Canadian dollars (CAD).

How can I get in contact with you guys if I have further inquiries?

You can send us an email at [email protected], or use our contact form here. You can also message us on Facebook, Instagram, or Twitter.

We usually respond within 24 hours or less.

Payments

What payment options are available?

We accept credit cards, Interac e-transfer, and Bitcoins at the moment.

What is Interac eTransfer?

Interac e-Transfer (also known as an Email Money Transfer) is a retail banking service that allows Canadian customers to send and receive money using their email and online banking.

Click here to learn more about how to use Interac e-Transfers.

What is Bitcoin?

Bitcoins is a decentralized, digital currency that is sent over the internet. Unlike traditional forms of payment, Bitcoin does not rely on any middle man such as a bank, credit card processor, or government. It is anonymous, highly secure, and does not require anyone’s permission to use.

Click here to learn more about Bitcoin.

Returns

What is your refund/exchange policy?

Your order is eligible for a refund or exchange if any item inside is damaged, defective, or not as described. 

Click here to learn more about our refund/exchange policy.

What if I have an issue with the product I ordered?

Please contact us right away at [email protected]. We will do everything we can to rectify the situation, and make sure you are 100% satisfied.

Orders & Shipping

What are the shipping options and rates?

We currently offer Canada Post’s Xpresspost (2-4 business days) for $17.95.

We offer free shipping to orders with a total of $100 or over.

How will my order be packaged?

Your products will be packed in a discreet, smell proof, mylar bag, which is heat and vacuum sealed, and then shipped in a plain, unmarked box.

Our method of packaging allows for maximum freshness, odour protection, and privacy from unwanted attention.

When will my order ship out?

We ship out orders Monday to Friday except on holidays.

All orders with completed payments received by 7AM PST will be shipped out the same day except on weekends.

Orders placed after 7AM PST will be shipped out the following business day.

How can I track my package?

You can track your order on our site by clicking here, or you can go directly to the Canada Post tracking page and enter your tracking number.

Can I cancel my order?

Yes, you may cancel your order if it has not been sent out yet. Please send us an email at [email protected] with the cancellation request along with your order number.

You will not be able to cancel your order if it has already been sent out.

What is Safe Drop?

Safe Drop is a delivery option offered by Canada Post. If you have Safe Drop selected with your order, and there is no one at your address to accept delivery, the courier will leave the package in a safe location outside your address such as the backdoor or porch. If Safe Drop is not selected, your package will be brought to a post office near your address, and you will need to go there to pick it up.

Safe Drop offers the convenience of not having to go to the post office to pick up your order if no one is home, but it comes with the small potential risk of theft since the package is left outside. If you would like to add Safe Drop to your order, please select the option under additional shipping options.

Learn more about SafeDrop here.

Do you ship with a signature requirement option?

Yes, please select this option at checkout if you want to require a signature upon delivery of your package.

Can I ship my package to a local Canada Post post office location?

Yes, you can ship your package to your local Canada Post post office using FlexDelivery.

FlexDelivery is a Canada Post service that allows you to ship your package to one of over 6000 Canada Post Office locations throughout Canada to be picked up by you at your convenience. Register for free on Canada Post to use a FlexDelivery address as your shipping address. This is a great option for those who do not wish to receive delivery at their own residences.

Learn more about FlexDelivery.

Rewards Programs

What is BC Bud Supply’s Reward Program?

Here at BC Bud Supply, customers can earn store credits for every purchase that they make. You will earn $1 in store credit for every $20 spent. Store credits can be used like real money on your next purchase.

Click here to learn more about our Rewards Program.